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FAQ
SHIPPING
Where do you ship and what is the cost?

We currently ship within the 48 contiguous states in the United States and in Canada, excluding P.O boxes, DPO boxes, and APO/FPO addresses. Ground shipping is FREE for all orders. For AK, HI, Puerto Rico, Guam and Canada, shipping charges will be applied in your cart upon entering your zip code, along with different shipping options. Please contact us for alternate options to buy our products in these locales.

For purchases including an Adjustable Base, we offer Free White-Glove Delivery:
This 100% free service ensures safe delivery and proper set-up of your BEDGEAR adjustable base and mattress. The service includes qualified transport to your home, assembly of the base in the room of your choice, and the removal of any packaging materials.

When will my order arrive and how can I track it?
All orders are processed and shipped with UPS ground within 2 business days after placing your order, from our warehouse in South Carolina. Orders placed on Saturday and Sunday will be processed the following Monday. Orders being shipped Standard UPS Ground to the East Coast are estimated to arrive in 3-5 business days after processing and approximately 7-10 business days after processing for the West Coast. You can check the status of and track your order by logging into your account and clicking on “My Orders”.
RETURNS, EXCHANGES & CANCELLATIONS
CEO’s mattress returns message: I want to expose the industry

BEDGEAR® needs to be an advocate of what we do as a brand. And that’s what the customer needs. As a result, I want to expose the industry when it comes to mattress returns.

The mattress business functions by making the same product, the same way, and in the same factories but with different brands. But how can they all be different? Because many bedding manufacturers put their money in marketing, advertising — and above all it results in returns. Why the latter? The mattress industry claims 20%-30% of mattresses are returned because customers are either unsatisfied or feel there is a better product out there.


So, who pays for that? The environment pays for it through all the carbon we are throwing out and all the materials that go into a landfill. We are using natural resources to make the mattresses and then putting them back in a state that pollutes. Millions of mattresses are returned and due to certain regulations, they are not able to be donated to homeless shelters or non-profit organizations.


Who else is affected by it? You are!


Because you are paying to have the cheapest mattress possible — hunks of foam — built just like your kitchen sponge is made of; that’s what you are getting. Yet, most manufacturers want you to just throw away a mattress after 100 nights if you are not satisfied. What company can afford to dispose 20%-30% of what they make and still make money?


At BEDGEAR, we made a pledge we are going to change this!


We decided to make a mattress product that can be adjusted and can be serviced in a customer’s own home, so you are not throwing out an entire mattress in a landfill. We intentionally put money into the development of the mattress, not into marketing, not into advertising and not into returns. We do not want to develop mattresses that heat you up in bed because they are made of hunks of foam or petroleum. We believe there is a better way.


That’s why BEDGEAR has built a brand of Performance® bedding for more than a decade. This is the purpose of why we exist. Who is BEDGEAR? We don’t believe in throwing mattresses into a landfill. We do everything within our power to have the mattress recycled without adding enormous amount of cost and human interaction. We don’t believe in abusing natural resources. We don’t believe in being a marketing or advertising company. We believe in engineering a product — including both mattresses and pillows — that has a generous amount of airflow, has the ability to make sure your body can regulate its temperature, and is personally fit for you based on your body type and sleep position. We get the personalized fit right most of the time. And when we don’t, there is absolutely no need to throw the entire mattress into the landfill. Instead, after 21 nights, we direct ship to your door a better comfort fit solution. Our commitment to you is to make it right. That’s what it means to buy from BEDGEAR.


The reason we don’t require you to spend 100 nights figuring out if the new mattress has the right comfort for you because you are going to know within the first 21 nights. Unfortunately, many mattress providers are forcing you to wait 100 nights, making you uncomfortable and miserable.


BEDGEAR believes in being very clear upfront: We are not going to put a mattress in a box and make a “one size fits all” product. Our goal is to offer you a mattress selection that is based on your body type and sleep position and not being too hot or too cold. And we are going to do this in the most minimalistic way that reduces the carbon footprint. We humbly ask you to participate in BEDGEAR’s pledge.


Wake Up, World.
Eugene Alletto, CEO, and founder of BEDGEAR

What are your return and exchange policies?
Returns/Exchanges

BEDGEAR wants you to have 100% of the comfort and support you need to get a great night’s sleep so you can Wake Ready each day with our Performance® bedding products.


Because BEDGEAR is more than 10 years old, we are not some digital mattress startup that oversells on freebies. Instead, we focus on developing the most innovative products at the highest quality. Our dollars are solely spent on product development, not on insubstantial advertising campaigns and unnecessary freight costs.


BEDGEAR provides easy online tools and engaging in-store experiences to ensure shoppers find their personalized fit of cool-to-the-touch and moisture-wicking mattresses, mattress protectors, pillows, sheets, blankets, kids and baby bedding, and pet beds. Please use these resources or chat with a WOW customer service team member to make the best personal choice for you and eliminate waste.


There are costs to shipping and creating jobs in the United States as well as putting items in a landfill. We all know the saying: Nothing in life is free. But with BEDGEAR, you will always be able to buy our products at the best price because you are not paying for anyone else’s returns!


We understand there are times our product may not be right for you. Unfortunately, it can’t be used by others as well. We will do our best to help you find a donation center, which may charge a pickup fee, or we will pass on the fee required of landfill or recycling centers.


Let’s all be responsible to our world by effectively and efficiently managing returns and exchanges. Below are the returns and exchanges policies for www.bedgear.com.


PLEASE NOTE:

  • Our Returns and Exchanges policies were updated on June 15, 2020.
  • Any return or exchange will be voided if the bedding product is not received by BEDGEAR within 60 days.
  • After every exchange, be sure to register the new product at https://www.bedgear.com/register.
  • For information about BEDGEAR’S warranty details, which are also called our “365 Night Guaranty,” visit https://www.bedgear.com/warranty.

Read CEO’s mattress returns message: I want to expose the industry


Mattresses:

Purchasing a Performance mattress qualifies you to be covered by our Personal Fit Promise™. Designed to fit for you, if not working exactly right for you, we have you covered. If you have purchased a mattress and are not completely satisfied, you may return or exchange your mattress within 30 days from your original date of delivery. Please allow at least 21 days to adjust to the new mattress.
Only unopened mattresses can be returned or exchanged within 100 days. You will be responsible for return shipping.


M3 Launchpad:

If you have purchased an M3 Launchpad mattress and are not completely satisfied, we will exchange the Independent Suspension on one side of the mattress within 30 days from your original date of delivery.


After exchanging the Independent Suspension and you are still not satisfied, we will refund the M3 mattress. Your purchase will be refunded to your original method of payment, less an end-of-life fee of $199.


Only unopened M3 Launchpad mattresses can be returned or exchanged within 100 days. You will be responsible for return shipping.


Kids Mattresses:

Only unopened kids mattresses can be returned or exchanged within 100 days. You will be responsible for return shipping.


Crib Mattresses:

Only unopened crib mattresses can be returned or exchanged within 100 days. You will be responsible for return shipping.


Adjustable Bases:

All adjustable bases are non-refundable


Pillows:

Purchasing a Performance pillow qualifies you to be covered by our Personal Fit Promise. Designed to fit for you, if not working exactly right for you, we have you covered. If you have purchased a Performance pillow and are not completely satisfied, you may return or exchange your pillow within 30 days from your original date of delivery. You will be responsible for return shipping.


Since replacement pillows cannot be returned, get fit for the right pillow by taking our PillowID® quiz. Or, please contact our BEDGEAR WOW Team to be re-fit for a new pillow.


Only unopened pillows can be returned or exchanged within 100 days. You will be responsible for return shipping.


Mattress Protectors, Sheets and Blankets:

Only unopened mattress protectors, sheets and blankets can be returned or exchanged within 100 days. You will be responsible for return shipping.


Pet Beds:

Only unopened pet beds can be returned or exchanged within 100 days. You will be responsible for return shipping.


These policies apply only to purchases made in the contiguous USA via the www.BEDGEAR.com website. For orders delivered to AK, HI, other US territories, and other countries, the customer shall be responsible for shipping charges related to the return of any product.



Contact Us

Please contact us at wow@bedgear.com or 631-414-7763 for assistance.


The BEDGEAR WOW Team is available to assist with exchanges and refunds and to help you find the product that provides you with the perfect fit as part of your complete Performance Sleep System®.

What is your cancellation policy?
Cancellations

Orders placed on WWW.BEDGEAR.COM must be cancelled within 24 hours of the order being placed. Orders that are not cancelled within 24 hours and/or that have already shipped are unable to be cancelled and must be returned at the customers’ expense.

Contact Us

Please contact us at wow@bedgear.com or 631-414-7763 for assistance.

The BEDGEAR WOW Team is available to assist with cancellations and to help you find the product that provides you with the perfect fit as part of your Complete Performance Sleep System.

PRODUCTS
What is PERFORMANCE® bedding?

BEDGEAR pioneered the launch of PERFORMANCE® bedding in 2009. Our Performance products are engineered to provide you with your personalized fit of sleep products, while enhancing air flow, wicking away moisture and dissipating heat to keep you cool and dry while you sleep – so you can achieve more, in pursuit of everything you love to do, each day!

How do I care for my BEDGEAR Product?

Pillow Care:

Almost all pillows are spot clean only. Your pillow should not be washed as it will not easily return to its original state after washing due to the stress placed upon it from the washing machine agitator. It is difficult to ensure a washed pillow is ever thoroughly dry at the core. Wet areas, as with any product, can become harbors for mold and mildew formation.

If there is a stained or soiled area on the pillow, cleaning can be attempted as follows: With a clean damp cloth and a mild detergent, clean the area as much as possible. Rinse if desired with another damp cloth, with water only. Allow to air dry. We also recommend a Tide stick for deep spot cleaning.

Some exceptions to spot clean only may include:

The Solar Series, Gemini Series, Pulse Series, and the new and improved Storm, Balance and Level Series, which were launched in May 2019, feature a removable, washable cover. The removable covers can be machine washed on cold, gentle cycle. Tumble dry low. The inner pillows are spot clean only.

Do not: bleach, iron, dry clean or use fabric softener.

Remove the top insert to clean the surface of the pillow without getting the inner cushion wet with pillow series: Circadian, Galaxy, Aspire, and Impulse.

Mattress Care:

Spot clean only. If there is a stained or soiled area, cleaning can be attempted as follows:

Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened cloth only. Allow to air dry.

Mattress Protector Care:

Machine wash cold, gentle cycle. Tumble dry low. Reposition during drying for even drying and always allow for free movement in both washer and dryer. 
Do not: iron, bleach (non-chlorine bleach only when needed), dry clean or use fabric softener.

Sheet Sets and Pillowcase Care:

Machine wash cold, gentle cycle. Use mild detergent only. Tumble dry low. Remove promptly for best results or air dry. 
Do not: iron, dry clean, use fabric softener or bleach (non-chlorine bleach only, when needed).

Mattress Topper Care:

Mattress Toppers are spot clean only. Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened cloth only. Allow the topper to air dry.

Ped Bed Care:

Remove outer cushion cover. Machine wash the cover separately on cold, gentle cycle. Tumble dry low heat. 
Do not: iron, dry clean, use fabric softener or bleach (use non-chlorine bleach only when needed).

Back Rests:

Spot clean only. Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened damp cloth only. Allow to air dry.

How long should I wait before changing my pillows? How long do pillows last?
The lifetime of a pillow depends on how often and how long you use it (ex. Number of hours per night, number of nights per week). For optimal performance, we recommend changing your pillows every 12-18 months. If there is any change in your lifestyle, you may need to change your pillows to provide the right level of support and comfort for your body.
Can I use regular pillow cases or protectors on my BEDGEAR pillow?
Most pillow protectors and pillowcases do not have the same stretch and functionality as our products and will trap heat in your pillow, limiting the benefits of our technologies. We recommend our Dri-Tec® 5.0 Pillow Protector or Dri-Tec® Performance Pillowcase Sets as they are designed to protect your pillow and work with the technology incorporated into all our BEDGEAR Performance® pillows.
What are the pillows made of?
All of our pillows are filled to unique specifications to provide maximum performance and comfort. See the product page of the specific pillows you are interested in for complete details.
How high are the pillows?

Our pillows range in height to support different sleep positions and body types. Most of our pillows have a 2" Air-X® ventilated panel. The ventilated panel runs around all four sides of the pillows for maximum airflow. To find the right pillow fit for you, please visit our Interactive Pillow ID® or find a retailer near you.

What is the thread count of BEDGEAR sheets?

Thread count is a traditional means of measuring sheeting and generally applies to cotton products only. At BEDGEAR, we understand that thread count can be adapted, especially with cotton blends, so that it no longer purely represents quality – and it certainly doesn’t help you sleep better! Performance® sheets wick away moisture and dissipate heat, while providing ambient air flow for better, deeper sleep. Our Performance® fabrics are engineered to never stick to you, facilitating air circulation without trapping heat, so that you can more easily regulate your body temperature and sleep in greater comfort. Our soft, conforming materials move with you throughout the night, without pull or resistance.

What is a Powerband®?

A Powerband® is a wide-width elastic compression band that wraps around our pillowcases, fitted sheets, crib sheets, and select mattress protectors. It will provide a secure fit and grip on your mattress with no baggy sides or bunching, with the maximum degree of flex and recovery for use with power bases.

Will your sheets and mattress protectors fit my extra-deep or pillow top mattress?
Yes, our mattress protectors are designed to fit mattresses up to 18" high. Our sheets fit mattresses up to 18” deep. All products featuring our Powerband® secure fit & grip work great with power bases!
How do I choose the best pillow for me?

Our Performance® Pillows are designed to fit your personal body type, sleep position, and sleep concerns. Please use our interactive Pillow ID product selector or contact us to assist in finding you the pillow that’s the best fit for you.

WARRANTY INFORMATION
What does the warranty cover?

Our Performance warranty covers manufacturer's defects in the construction of the products.

If you bought an extended warranty mattress protector, purchased together with a mattress, go to www.gmwarrantyservices.com for additional information.

All cases where the care instructions included with the product are not followed will void your warranty.

M1 and M1X Performance Mattresses® include a 10-year warranty. Please view mattress warranty details here: View Mattress Warranty.

How do I file an Extended Warranty claim?

To file a warranty claim, please go to www.gmwarrantyservices.com or call 1-800-545-7125.

OTHER
I am a retailer. How can I carry your line in my store?

We’d love to discuss an opportunity for you to get involved. Please contact us for more information.

How do I apply for a job at BEDGEAR?

Thank you for your interest! At BEDGEAR, we believe in innovation, creativity and an entrepreneurial spirit. Visit our Careers page to see our latest job openings

I am interested in featuring BEDGEAR products in my publication. Who do I contact?

For media inquiries, please contact our PR Team at: press@bedgear.com.

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