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FAQ
SHIPPING
Where do you ship and what is the cost?
We currently ship within the 48 contiguous states in the United States and in Canada, excluding P.O boxes, DPO boxes, and APO/FPO addresses. Ground shipping is FREE for all orders. For AK, HI, Puerto Rico, Guam and Canada, shipping charges will be applied in your cart upon entering your zip code, along with different shipping options. Please contact us for alternate options to buy our products in these locales.
When will my order arrive and how can I track it?
All orders are processed and shipped with UPS ground within 2 business days after placing your order, from our warehouse in South Carolina. Orders placed on Saturday and Sunday will be processed the following Monday. Orders being shipped Standard UPS Ground to the East Coast are estimated to arrive in 3-5 business days after processing and approximately 7-10 business days after processing for the West Coast. You can check the status of and track your order by logging into your account and clicking on “My Orders”.
RETURNS, EXCHANGES & CANCELLATIONS
What are your return, exchange and cancellation policies?

We want you to love your complete Performance Sleep System from BEDGEAR!

  • PILLOWS: We recommend you sleep on your pillow for at least 30 days. If you decide your pillow is not right for you, you may exchange or return it for a full refund within 100 nights from your original date of purchase. Shipping is covered by BEDGEAR.

 

  • MATTRESSES: We recommend you sleep on your mattress for at least 30 days. After this period, if you are not completely satisfied, you may exchange or return it within 100 nights from your original date of purchase. Contact the BEDGEAR WOW Team to arrange for the removal of the mattress. You will not be responsible for paying return shipping.

 

  • ALL OTHER PRODUCTS: Only unopened mattress protectors, kid and baby products, pet beds, backrests, sheets & blankets can be returned or exchanged within 100 nights of your original date of purchase. You will be responsible for shipping charges. Please contact the WOW team to obtain a return authorization number.

 

Please note we are unable to refund shipping fees for any products that were shipped outside of the 48 contiguous states for the original delivery of the item(s) and we do not cover return shipping fees for these locations.

All purchases made in a retail store can only be returned or exchanged in the store it was purchased in and according to that store’s policy. All purchases made on Bedgear.com can be exchanged with a one-time comfort guarantee and will be handled by the BEDGEAR WOW Team, available to assist with exchanges and refunds or to help find the product that provides you with the perfect fit as part of your completePerformance Sleep System.

Please contact us for assistance. 

PRODUCTS
How do I care for my BEDGEAR Product?

Pillow Care:

Almost all pillows are spot clean only. Your pillow should not be washed as it will not easily return to its original state after washing due to the stress placed upon it from the washing machine agitator. It is difficult to ensure a washed pillow is ever thoroughly dry at the core. Wet areas, as with any product, can become harbors for mold and mildew formation.

If there is a stained or soiled area on the pillow, cleaning can be attempted as follows: With a clean damp cloth and a mild detergent, clean the area as much as possible. Rinse if desired with another damp cloth, with water only. Allow to air dry. We also recommend a Tide stick for deep spot cleaning.

Some exceptions to spot clean only may include: Toddler Pillows, the inner pillow is spot clean only. The removable cover can be machine washed on cold, gentle cycle. Tumble dry low.
Do not: bleach, iron, dry clean or use fabric softener.

Remove the top insert to clean the surface of the pillow without getting the inner cushion wet with pillow series: Circadian, Storm, Galaxy, Aspire, and Impulse.The Solar Series has a washable cover.

Mattress Care:

Spot clean only. If there is a stained or soiled area, cleaning can be attempted as follows:

Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened cloth only. Allow to air dry.

Mattress Protector Care:

Machine wash cold, gentle cycle. Tumble dry low. Reposition during drying for even drying and always allow for free movement in both washer and dryer. 
Do not: iron, bleach (non-chlorine bleach only when needed), dry clean or use fabric softener.

Sheet Sets and Pillowcase Care:

Machine wash cold, gentle cycle. Use mild detergent only. Tumble dry low. Remove promptly for best results or air dry. 
Do not: iron, dry clean, use fabric softener or bleach (non-chlorine bleach only, when needed).

Mattress Topper Care:

Mattress Toppers are spot clean only. Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened cloth only. Allow the topper to air dry.

Ped Bed Care:

Remove outer cushion cover. Machine wash the cover separately on cold, gentle cycle. Tumble dry low heat. 
Do not: iron, dry clean, use fabric softener or bleach (use non-chlorine bleach only when needed).

Back Rests:

Spot clean only. Clean the area as much as possible using a clean damp cloth and a mild detergent. Rinse if desired with another water-dampened damp cloth only. Allow to air dry.

What is performance bedding?

BEDGEAR pioneered the launch of PERFORMANCE® bedding in 2009. Our Performance products are engineered to provide you with your personalized fit of sleep products, while enhancing air flow, wicking away moisture and dissipating heat to keep you cool and dry while you sleep – so you can achieve more, in pursuit of everything you love to do, each day!

How do I choose the best pillow for me?

Our performance pillows are designed to fit your personal body type, sleep position, and sleep concerns. Please use our interactive Pillow ID product selector or contact us to assist in finding you the pillow that’s the best fit for you.

How long should I wait before changing my pillows? How long do pillows last?
The lifetime of a pillow depends on how often and how long you use it (ex. Number of hours per night, number of nights per week). For optimal performance, we recommend changing your pillows every 12-18 months. If there is any change in your lifestyle, you may need to change your pillows to provide the right level of support and comfort for your body.
Can I use regular pillow cases or protectors on my BEDGEAR pillow?
Most pillow protectors and pillowcases do not have the same stretch and functionality as our products and will trap heat in your pillow, limiting the benefits of our technologies. We recommend our Dri-Tec® 5.0 Pillow Protector or Dri-Tec® Performance Pillowcase Sets as they are designed to protect your pillow and work with the technology incorporated into all our BEDGEAR Performance® pillows.
What are the pillows made of?
All of our pillows are filled to unique specifications to provide maximum performance and comfort. See the product page of the specific pillows you are interested in for complete details.
How high are the pillows?

Our pillows range in height to support different sleep positions and body types. Most of our pillows have a 2" Air-X® ventilated panel. The ventilated panel runs around all four sides of the pillows for maximum airflow. To find the right pillow fit for you, please visit our Interactive Pillow ID® or find a retailer near you.

What is the thread count of BEDGEAR sheets?

Thread count is a traditional means of measuring sheeting and generally applies to cotton products only. At BEDGEAR, we understand that thread count can be adapted, especially with cotton blends, so that it no longer purely represents quality – and it certainly doesn’t help you sleep better! Performance® sheets wick away moisture and dissipate heat, while providing ambient air flow for better, deeper sleep. Our Performance® fabrics are engineered to never stick to you, facilitating air circulation without trapping heat, so that you can more easily regulate your body temperature and sleep in greater comfort. Our soft, conforming materials move with you throughout the night, without pull or resistance.

What is CFM?

The CFM (Cubic Feet Per Minute) rating on Performance sheets is a measurement of the velocity at which air flows into or out of a space. A higher CFM represents the increased breathability of the material, allowing your body to maintain a more comfortable temperature while you rest.

What is a Powerband®?

A Powerband® is a wide-width elastic compression band that wraps around our pillowcases, fitted sheets, crib sheets, and select mattress protectors. It will provide a secure fit and grip on your mattress with no baggy sides or bunching, with the maximum degree of flex and recovery for use with power bases.

Will your sheets and mattress protectors fit my extra-deep or pillow top mattress?
Yes, our mattress protectors are designed to fit mattresses up to 18" high. Our sheets fit mattresses up to 18” deep. All products featuring our Powerband® secure fit & grip work great with power bases!
WARRANTY INFORMATION
What does the warranty cover?

Our performance warranty covers manufacturer's defects in the construction of the products.

If you bought an extended warranty mattress protector, purchased together with a mattress, go to www.gmwarrantyservices.com for additional information.

All cases where the care instructions included with the product are not followed will void your warranty.

M1 and M1X Performance Mattresses® include a 10-year warranty. Please view mattress warranty details here: View Mattress Warranty.

How do I file an Extended Warranty claim?

To file a warranty claim, please go to www.gmwarrantyservices.com or call 1-800-545-7125.

OTHER
I am a retailer. How can I carry your line in my store?

We’d love to discuss an opportunity for you to get involved. Please contact us for more information.

How do I apply for a job at BEDGEAR?

Thank you for your interest! At BEDGEAR, we believe in innovation, creativity and an entrepreneurial spirit. Visit our Careers page to see our latest job openings

I am interested in featuring BEDGEAR products in my publication. Who do I contact?

For media inquiries, please contact our PR Team at: press@bedgear.com.

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